Customer Service

Ordering
Orders may be placed online at www.theprivateroom.co at any time. Once your payment has cleared and checkout has been completed you will immediately receive a confirmation via email.

Please note that all items that are available in stock will be directly shipped to you after payment. All personalized orders may take up to 2-3 weeks to be prepared. A sales representative will notify you if the production time will be longer for any reason.

Taxes and Duties
All Israeli taxes have been included in the price of your goods. If your shipping address is outside of Israel, we will automatically deduct the taxes at checkout. Local taxes or customs may appear once the product arrives at destination. The Private Room is not responsible for these additional costs. 

Ring Sizing
We provide a printable size guide or a mail delivered sizer for your convenience. In case of a sizing issue, we will be pleased to resize the ring free of charge. Please contact us for instructions. We are not responsible for shipping fees for resizing.

Ethical Sourcing
We only source conflict-free diamonds from suppliers in full compliance with the Kimberley Process.
Our diamonds are only sourced from reputable companies. One of our suppliers is Diamant Impex, an Antwerp-based De Beers Sightholder who is committed to a fully ethical, carbon-neutral and traceable supply chain. We are working closely with them to build a better world through natural diamonds.

 Certification
All engagement rings are delivered with the GIA certificate for the center diamonds.

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