Terms & Conditions

Welcome to www.theprivateroom.co website (the “Site”). Throughout the site, the terms “we”, “us” and “our” refer to www.theprivateroom.cowww.theprivateroom.co offers this website, including all information, tools and services available from this Site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. We strive to offer you the best experience and items of luxury (the “Creation”) we can. In order to do so, please read these terms of service (“Terms of Service”, “Terms”) carefully before accessing or using the Site along with our Privacy Policy. By accessing or using any part of the Site and/ or purchasing something from us (including, but not limited to: telephone ordering, mobile services, community forums of any kind, etc.), you agree to be bound by the following Terms of Service including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

If you do not agree to all the Terms of Service set hereinafter, then you should not access the Site or use any of its services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. These Terms of Service apply to all users of the Site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Revisions of These Terms of Service
We may, at our sole discretion, revise, amend, remove, add or edit any term within these Terms of Service or any other term from time to time without notice to you. Such revisions and editing shall be deemed effective immediately upon upload of the updated Terms of Service. Notice of such update may be given by any means, including, but not limited to, by posting the amended Terms of Service on our Site or services.

It is your sole responsibility for reviewing these Terms of Service for any modification that may affect your rights or obligations. Any access or use by you of the Site, our services or purchase of any Creation after changes to these Terms of Service will constitute your acceptance of the revised Terms of Service.

We reserve the right to refuse service to anyone for any reason at any time.

Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use the Site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

The Site and content are intended solely for personal and noncommercial use by visitors and online shoppers. Any use of the site or its content other than for personal and non-commercial purposes is prohibited. You agree not to reproduce, publish, transmit, distribute, modify, create derivative works from, or commercially exploit in any way any of the content of the Site. However, you may download, electronically copy and print any of the content of the Site for your personal, non-commercial use only. This is a revocable license, not a transfer of title, and is subject to the restrictions that you may not (a) modify the content or use it for any commercial purpose, or any public display, performance, sale or rental, (b) decompile, reverse engineer, or disassemble the content, or (c) remove any copyright, trademark registration, or other proprietary notices from the content. You further agree not to access or use the Site in any manner that may be harmful to the operation of the Site or its content. 

Intellectual Property and Ownership
We hold copyright or license to use any of the text, graphics, photos, Creations, designs (whether registered or not), logos, names, images, codes, audio clips, video clips, pictures, images, data compilations and any other materials, works and intellectual property included within the Site (hereby – “Content”). We hereby authorize you to use the Content only for personal, non-commercial purposes. You may NOT make any use of any of the Content for any purpose other than for aid purpose, unless you were granted with specific written consent by us on our Site or by any other means. Any unauthorized use of the Content or any part thereof may violate copyright laws, trademark laws, the laws of privacy and publicity, regulations and statutes governing communications and any other relevant law.

Nothing on the Site or in these Terms should be construed as any license or right to use any trademarks or service marks displayed on the Site without www.theprivateroom.co prior written consent. 

Third Party Content
www.theprivateroom.co may provide links to Web pages and content of third parties (“Third Party Content”) as a service to those interested in this information. We do not monitor or have any control over any Third Party Content or third party Sites. We do not endorse any Third Party Content and can make no guarantee as to its accuracy or completeness. We do not represent or warrant the accuracy of any information contained therein, and undertakes no responsibility to update or review any Third Party Content. Users use these links and Third Party Content contained therein at their own risk. 

Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Return & Refunds Policy below.

If you access or use the Site, you are responsible for maintaining the confidentiality of your account and for restricting access to your computer. You agree to be responsible for all activities that occur under your account or password. 

Returns, exchanges & refunds Policy
ALL SALES ARE FINAL. Unfortunately, we are not able to take returns on any item. Items may not be returned, unless we agree specifically with you, in writing.

If the ring, necklace or bracelet you ordered does not fit, we will be happy to readjust your piece for a different size within 15-days of the order date. Please keep in mind that additional costs (i.e. shipping, sizing, etc) could appear. In such case, please contact customer service via email at daniel@theprivateroom.co which will assist you with your request. Note that in this case, the shipping fee must be covered by the customer. 

Orders may be placed online at the Site at any time. An order confirmation e-mail will be sent within 24 hours. As our products are handmade to order, estimated delivery times for all items are between 1-3 weeks, unless specified differently. If the item is ready before the allotted window, the item will be shipped as soon as it is completed. You will be notified via email when your order has been shipped.

Orders placed during holiday seasons or when there is a high volume of orders can take longer that the allotted time window. A sales representative will notify you if the production time is longer than usual.

Diamond Certificates
When you order an engagement ring, we ship it to you with the accompanying diamond grading report (also called a diamond certificate). These grading reports are detailed documents created by diamond grading experts at the GIA. GIA is considered to be the most respected diamond laboratory worldwide.

Risk of Loss
All items purchased from the Site are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Information on our Site
We make every attempt to ensure that our online catalog is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, color and size may vary slightly.

Our objective is to provide you with as much information and detail about your prospective purchase as possible so that you can see the beauty and shape of a particular item. In compliance with industry standards and FTC regulations, www.theprivateroom.co states that carat total weight in all purchases may vary 0.05 carats from stated weight.

All total carat weight provided is estimated and can be within .05 carats of the stated weight. Carat weight for standard size rings is based on a US size 6 ½ . 

We ship our products worldwide. Free shipping for all products above 1500$; For all products under 1500$ we charge 50$ for shipping. 

Once an item was delivered to the relevant courier, it is out of our hands and responsibility. We will bear no liability should the item be damaged or lost during shipment or delivery.

We undertake to ensure that each item is shipped within 4 weeks of payment execution (for an item created specifically) for you or 10 days (if item happens to be currently in stock). Still, as explained above, we may not have control over courier’s practice and time-table. As much as we try our best to supply you with the speediest shipping of any item, we may not succeed in such efforts. Please understand that we do our best. There might be extra payments related to shipping, courier, customs, taxes and other expenses related to the delivery of our items to you.

We will insure all deliveries, and thus may be able to supply you with some payment should something wrong happen, even when it is not our responsibility.

Please note that we are not responsible for lost or stolen items once declared ‘Delivered’ by the delivery service. We will immediately supply you with courier’s company details and tracking number, as soon as we get it. Couriers will be valid and professional companies, such as EMS, FEDEX, DHL and similar couriers.  

Sales Taxes & Duties
Sales tax is applicable on all orders shipped within Israel at the current local rate.
Please note that once your order arrives in the country of destination, local guidelines apply and your order may be subject to country taxes and local duties. 

Disclaimer of Liability
We make no representations or warranties of any kind, whether express or implied, with respect to the Site, its content, or the information available on or through it; they are provided “As Is,” with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of the Site or any other site linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.

By visiting the Site, you agree that these Terms will be governed by and construed in accordance with the laws of the State of Israel, with no regard to conflict of laws principles. Any suit brought under or in connection with these Terms may be brought only in the courts of the district of Tel Aviv, Israel.

If any provision of these Terms is declared invalid or otherwise determined to be unenforceable for any reason, such provision will be deemed to be severable from the remaining provisions of these Terms, which will otherwise remain in full force and effect. Said invalid provision shall be construed as similar to the original provision’s intention as relevant law allows.

Provisions concerning your rights and obligations which by the content of the provision operate after termination or which are necessary to enforce any right will survive any termination or expiration of these Terms.  

Disclaimer of Warranty
Except as expressly provided to the contrary in a writing by us, the Site, the content contained therein and the products and services provided on or in connection therewith (the “products and services”) are provided on an “as is” basis without warranties of any kind, either express or implied. We disclaim all other warranties, express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement as to the information content, and materials in the Site. We do not represent or warrant that materials in the Site or the services are accurate, complete, reliable, current or error-free. We do not represent or warrant that the Site or its servers are free of viruses or other harmful components.

Questions & Contact Information
If you have any questions, please do not hesitate to contact one of our representative at daniel@theprivateroom.co 12/08/2019.