Heart Diamond Ring

Orders
Orders may be placed online at the Site at any time. An order confirmation e-mail will be sent within 24 hours. As our products are handmade to order, estimated delivery times for all items are between 1-3 weeks, unless specified differently. If the item is ready before the allotted window, the item will be shipped as soon as it is completed. You will be notified via email when your order has been shipped.

Orders placed during holiday seasons or when there is a high volume of orders can take longer that the allotted time window. A sales representative will notify you if the production time is longer than usual.

Shipping
We ship our products worldwide. Free international shipping for all products above 800$; For all products under 800$ we will charge shipping rates.

Returns, exchanges & refunds Policy
ALL SALES ARE FINAL. Unfortunately, we are not able to take returns on any item. Items may not be returned, unless we agree specifically with you, in writing.

If the ring, necklace or bracelet you ordered does not fit, we will be happy to readjust your piece for a different size within 15-days of the order date. Please keep in mind that additional costs (i.e. shipping, sizing, etc) could appear. In such case, please contact customer service via email at contact@theprivateroom.co which will assist you with your request. Note that in this case, the shipping fee must be covered by the customer